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When transitioning from one home to another, especially when crossing state lines, it’s essential to exercise caution when hiring a long-distance moving company. Knowing your rights, as well as the responsibilities of the moving company you choose, is crucial.

The Federal Motor Carrier Safety Administration (FMCSA) has established comprehensive guidelines known as “consumer protection regulations” to safeguard the interests of both clients (shippers) and the cross-country movers they engage with.

Why Awareness of Your Rights and Responsibilities Matters When Moving

Understanding the legal aspects of working with out-of-state movers should be your top priority. Many people are unaware of their rights and responsibilities in this regard, which can lead to issues down the road. Not all moving companies may proactively inform you about these legal obligations during the hiring process, and some might even attempt to take advantage of your lack of knowledge. Therefore, it is essential to educate yourself about your rights and responsibilities before hiring a long-distance moving company.

Hiring Only Registered Movers

Choosing a household goods registered moving company is a sign that you are dealing with professionals who comply with Department of Transportation (DOT), state, local, and insurance regulations. These laws can vary significantly by state, making it even more crucial to select a long-distance moving company registered with the FMCSA. Such companies are assigned a USDOT number, which is listed with the FMCSA, ensuring they are legally authorized to engage in interstate transportation of household goods and provide the necessary insurance, transportation, and valuation services. You can verify a company’s registration on the FMCSA’s “Protect Your Move” website or by contacting them directly.

Your Rights / The Moving Company’s Responsibilities

Let’s delve into your rights as a shipper, according to the FMCSA:

1. Providing Necessary Documents: You have the right to receive specific documents and associated services from the movers you hire. These documents include:
   • A written estimate detailing the estimated price for labor or a specific moving job, encompassing all additional charges and services.
   • The “ready to move” brochure containing information on interstate moving regulations, as well as the rights and responsibilities of shippers and movers.
   • The “Order For Service,” which lists all the services the movers will perform, along with the dates of pickup and delivery of household goods.
   • The “Bill Of Lading,” a contract between you (the shipper) and the mover, accompanied by a receipt of your belongings. You should receive a partially completed bill of lading before your items are dispatched.
   • An “Inventory List” that serves as a receipt for all shipped items, including their conditions. You should have a written copy of this inventory when your goods are ready for dispatch, listing any damages or wear on items before shipping.
2. Arbitration Programs: All HouseHold Goods (HHG) movers conducting interstate moves must provide information about their Arbitration Program. This program outlines the dispute settlement procedure outside the judicial courts. Arbitration hearings may involve a tribunal or an individual arbitrator, and their decisions are final and binding.
3. Loss or Damage of Goods: Cross-country movers are obliged to provide information about the procedures in case your goods are lost or damaged. As a shipper, you can request a company claim form from the mover and inquire about dispute resolution. While the reimbursement for damages depends on the moving company’s specific policies, HHG movers are required to reimburse most damages at a rate of $0.60 per pound.
4. Transportation Charges: The transportation charges involved should be made available to you in a published form, typically referred to as a tariff, and should also be included in the moving estimate.

Your Responsibilities / The Moving Company’s Rights

Now, let’s explore your responsibilities as the shipper hiring out-of-state movers:

1. Awareness: Your primary responsibility is to ensure that you understand the terms and conditions outlined in the contract you sign, known as the “bill of lading.” You should also grasp the legalities involved in case of any issues during your move. Exercise caution when selecting the household goods mover or broker you hire.
2. Ensure Your Availability: You must be available when your household goods are being shipped and upon their arrival at their destination. If you cannot be present, you should arrange for a representative to receive the goods on your behalf.
3. Payment: You are required to make the payment agreed upon in the written estimate of costs and the tariff detailing all service charges. If you cannot pay the charges based on a binding estimate, the mover has the legal right to place your shipment in storage until all charges are paid in full.
4. Filing for Claims/Damages: When necessary, it is your responsibility to promptly file a claim for the loss or damage of your household goods.

By understanding and adhering to your rights and responsibilities as a shipper, you can ensure a smoother and more secure long-distance move with your chosen moving company.